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RETURNS & REFUNDS

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RETURNS & REFUNDS

We're sorry if you didn't love your product from ELEFFECT.

For full information on our refund policy, please read below:

  • To request a return please email our customer service here: babes@eleffect.com.au  You will need your email and order number to process this request.
  • There is no extra cost for exchanges, although exchanges are subject to availability.
  • Please note that for Combo Purchases, individual items cannot be returned separately.
  • Please note we only offer refunds or exchanges if product packaging is unopened, the product is unused, the packaging is in a re-sellable condition and the refund request is made within 14 days of order. This is for hygiene reasons.
  • We have a 14 day refund policy; from the day the item is ordered, you will have 14 days to request a return.
  • If you have received a different item from the one you ordered - we're sorry! We will get the right product to you - just email babes@elleeffect.com with the order details and we will sort the rest!
  • Any items that are not returned as new as per the above guidelines we won't be able to refund your product
  • If you have requested a refund on an order which includes a promotional discount, you will be refunded the amount that has been paid.
  • Refunds will be paid into the account that was used on the original order.
  • Card refunds can take between 5 - 10 days to show into your account.
  • For any additional information, please email babes@elleeffect.com 
 

FURTHER REFUND INFORMATION & NON-REFUNDABLE ITEMS

Faulty Items

If an item is delivered to you that is not fit for purpose it is considered as faulty goods. Natural wear & tear through use is not considered as a faulty good.

If your item is faulty when it is delivered to you, you can return it for a refund within 14 days from the date you ordered the product.

 

We do not refund for change of mind purchases or lack of expertise for use.

A refund will only be accepted if a product is faulty. If you believe your ELLE EFFECT tan to be faulty, please email babes@elleeffect.com as soon as you can and include as many details as possible about the issue with the goods.

Items must be returned in their original condition; no refund can be made for products that have been used. ELLE EFFECT does not take responsibility for the costs for returning the products.

Credit Card refunds, SECURE PAY or PayPal can take 5-10 business days to be processed.